Privacy Policy

Last updated: March 2026

1. INTRODUCTION

TWENTYONE38 Studios ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at 2138studios.com or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. INFORMATION WE COLLECT

We may collect the following categories of personal information:

  • Identity Data: Full name, date of birth, government-issued ID information
  • Contact Data: Email address, phone number, mailing address
  • Booking Data: Session dates, times, room selections, booking history
  • Payment Data: Payment card details processed securely through our payment processor. We do not store full card numbers on our servers.
  • Profile Data: Guest profile information submitted through our Guest Profile Form, including emergency contacts and policy agreements
  • Technical Data: IP address, browser type, device information, pages visited, and time spent on the Site
  • Communications: Messages, inquiries, and feedback you send to us

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and manage your studio bookings
  • Process payments and send booking confirmations
  • Communicate with you about your reservations
  • Ensure compliance with our studio policies and safety requirements
  • Improve our website and services
  • Send promotional communications (only with your consent)
  • Comply with legal obligations

4. PAYMENT PROCESSING

Payments on our Site are processed through Intuit QuickBooks Payments. When you submit payment information, your card data is tokenized and transmitted directly to our payment processor using industry-standard encryption. We do not store your full payment card number on our servers. Your payment information is subject to the privacy policy of our payment processor.

5. SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our website and processing payments (e.g., Intuit QuickBooks)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking and payment records are retained for a minimum of seven (7) years for accounting and legal compliance purposes.

7. COOKIES AND TRACKING

Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Site may not function properly without cookies.

8. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

9. SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. CHILDREN'S PRIVACY

Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
TWENTYONE38 Studios · Chicago, IL · [email protected]